F.A.Q.
How It Works
You can book online to guarantee your spot and enjoy Florence with complete peace of mind. Locker reservations start at just €1.99. Upon booking, you'll receive a QR code via email.
Once you arrive, simply scan the QR code on the kiosk to open the locker and safely store your bags. When you're ready to leave, use the same QR code to collect your belongings.
Payment can be made online or in-store with credit card, Mastercard, and PayPal. Our team is available via email or WhatsApp for any questions.
How do I book a locker?
You can skip the wait by booking online through our website. Payment can be made by Mastercard, credit card, or PayPal.
Can I book directly in store?
Yes, you can go directly to the store and drop off your luggage. Payment on site is accepted by credit card, Mastercard, and PayPal.
How do I choose the right locker?
Simply choose the size and quantity of lockers you need, as well as the rental duration, and proceed to payment.
What happens after booking?
Once your booking is complete, you will receive an email confirmation containing a QR code to access your locker.
How do I collect my baggage?
To collect your luggage, you must present the QR code at the kiosk. Your locker will open automatically, allowing you to collect your luggage. Remember to close the locker when you're finished.
I didn't receive the email with the QR code, what should I do?
If you haven't received the email with the QR code, you can contact us at luggageflorence@gmail.com or on WhatsApp at 39 3294869609. We'll assist you and send you the QR code via email or WhatsApp.
